ADA Accessibility

Accessibility

citylink has equipped its fleet with passenger lifts that can be used by persons with wheelchairs or walkers or less visible disabilities such as arthritis or heart or breathing impairments that make it difficult for them to use the bus steps. Most citylink buses provide space for two persons in wheelchairs.

ADA Complementary Paratransit Service

Door-to-door paratransit service is available for individuals who cannot use regular route buses because of a disability. ADA certification and one-day advance reservations are required. For more information, call 207-777-4563.

Access to Information

All information about citylink, the ADA Complementary Paratransit service, materials necessary to apply for ADA eligibility, and notices and determinations concerning eligibility shall be made available in accessible formats, upon request. For assistance call Larry Allen at 783-9186 Extension 222 or email purplebus@avcog.org

Reasonable Modification

The Lewiston-Auburn Transit Committee (LATC) is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, LATC is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling LATC’s contractor, Western Maine Transportation Services, Inc. (WMTS), at 1-800-393-9335.

ADA Complaint Procedure

If you have experienced an issue or have a complaint using citylink’s Fixed Route ADA service or ADA Complementary Paratransit service you may submit a formal complaint in writing.  Complaints can be sent by USPS mail:

• Transit Program Manager
  LATC
  125 Manley Road
  Auburn, ME 04210
  Email citylink

The complaint must include the following:

• Name
• Telephone Number
• Email Address
• Home Address
• Date of Incident
• Brief Explanation of the Incident

You may access the ADA Complaint form at this link:  ADA Complaint Form

LATC ADA Policies and Procedures (PDF)(July 2022)

ADA Paratransit Service Application (PDF)

ADA Paratransit Service Area Map (PDF)